FAQ

How can I change my password?

To change your password you have to log in with your customer account (If you have forgotten your password, you can reset it here). Click on "User Account Information" under the menu item My Account. There you will find the option "Change password".

 

Where can I unsubscribe from the newsletter?

If you would like to unsubscribe to the newsletter, you have two options:

There is an unsubscribe link at the bottom of every newsletter email. If you click on this link you will not receive any more newsletter emails from us in the future.

If you have a customer account you will find a submenu item "Newsletter" in the menu "My Account". If you uncheck "General Subscription" you will not receive any more newsletters. 

 


Where do I enter discount codes?

In the shopping cart you will find the field "Discount codes". There you can enter a maximum of one discount code per order.

 


How do I return my order?

We hope that we were able to complete your order to your full satisfaction. Should you nevertheless have reason for complaint, you can of course return the item.

Always return individual items to us complete and in their original packaging. You can find all information about returns here.

 


Where can I get help with my problem ?

If you have a user account, you can post a ticket under "My messages", which will be processed immediately by one of our employees.

You can also contact the following e-mails:

info(at)kosmetik4you.de

For urgent matters you can contact the following number:

 +49 (0) 911 931 694 90

 


What can I do if my payment process is aborted / failed ?

 

If you should decide once during a payment process for another payment method, you can decide under your customer account in the area [My orders] for another payment method.

Should your payment process fail for technical reasons, please contact our customer support by e-mail to info(at)kosmetik4you.de or phone +49 (0) 911 931 694 90.

 


Does Kosmetik4You also ship abroad?


We ship worldwide, except for the brand Thalion. Here we reserve the right to cancel the order in exceptional cases and to refund the money already paid including any fees. 

For further information please click on the following link.

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